For Our Residents
Need Something? Start Here.
Pay Rent
Sign in to your resident portal to make a payment and check your account.
Something Needs Fixing?
Tell us what’s going on so we can work out the next steps.
Maintenance Emergency?
Text us your property address and a brief description of what’s happening, including after hours. We’ll reach back out.
(208) 277-8471
Maintenance Emergencies
An Emergency? Send Us a Text.
For a maintenance emergency, text (208) 277-8471 with your property address and a brief description of what’s happening. We’ll reach back out to get more information and work out the next steps.
Use this number for maintenance emergencies, including evenings and weekends. For routine repairs, use your resident portal.
What to do
- Put your safety first.
- Text (208) 277-8471 with your property address and a brief description of the problem.
- Include a photo if it helps and you can take one safely. Don’t delay reporting the emergency to take pictures.
- We’ll reach back out to follow up.
If there’s a fire, a suspected gas leak, or immediate danger, get to a safe place and call 911 first. For a suspected gas leak, also contact your gas utility from a safe location. Notify us once you’re safe. An emergency maintenance text is not a substitute for calling 911.
Examples of Urgent Problems
- An active water leak or burst pipe causing damage
- Loss of heat during freezing weather
- Sewage backing up into the home
- Smoke, sparking, or another immediate electrical hazard—get to safety and call 911 first
These are examples, not a complete list. If you’re unsure how urgent a property problem is, text us at (208) 277-8471.
Routine Repairs
For Everyday Repairs
Use your resident portal to report a routine repair. Tell us what’s happening, where the problem is, and when you first noticed it. Photos help if you can take them safely.
Can’t get into the portal? Call or email us so we can help.
We respond to calls, texts, and emails within four business hours. For maintenance requests, someone will be on site within one business day to assess the issue. Completing repairs may take longer depending on the work, parts, and specialist availability, and we’ll keep you posted.
We Check In on the Home, Too.
We visit each quarter to get eyes on the property and change the furnace filter. Once a year, we also take a closer look for preventive maintenance and developing issues. We’ll coordinate visits with you.
If something needs attention between visits, please let us know rather than waiting for the next one.
Resident Questions
A Few Common Questions
Interested in Renting With Us?
Have a question about a rental you’ve seen advertised? Call or email us with the property address, and we’ll help you with the next steps.
Still Have a Question?
Give us a call or send an email. You’ll be talking with someone who knows your property.
For a maintenance emergency, text your property address and a brief description to (208) 277-8471.